DMG Consulting

MARCH 31, 2019

The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer. Some of the vendors who have traditionally been “solution providers” are now starting to position their offerings as both a product and a platform.

Contact Center 48

Contact Center Machine Learning Text Analytics Predictive Analytics 48

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. It offers multiple text analytics and sentiment analytics models that offer insights based on intent, emotions, entities the sentiments are connected with, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

JUNE 11, 2019

It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields. AI is playing an increasingly influential role in today’s world. As customer demand for outstanding and personalized service increases, so does the cost of delivering it.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn from the best. "

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. You don’t need to manually tag every response.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 12, 2023

To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses. You can use SurveySensum’s AI Text Analytics software that automates the process of analyzing the data in real time with the help of machine learning.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn from the best. "

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

MARCH 6, 2019

Pulling that data into your existing CX platform will be a game changer. But now, the technology exists to apply text analytics and machine learning to make sense of all that X-Data in those conversations. Let’s face it, more customers talk about brands on social media than in responding to surveys.

CX 24

CX Customer Experience Social Media Text Analytics 24

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. They’ve got that reputation game on lock! Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52